Account Development Executive
Contract Type:Permanent
Schedule Type:Full Time
Location:International - anywhere in Europe but able to travel to client locations on a regular basis and to travel internationally as required.
Who you’ll be working with
This role reports into the Head of Sales EU, Business Services.
Our client has six Strategic Business Units (SBU’s) each of which is governed by its specific economic rules, and managed with its own profit. One of these SBU’s is Business Services (formerly BPO). BS has developed significant capability in Finance and Accounting, Supply Chain Management (SCM), HRO and has over 18,000 employees of which 10,000 are based in India. India therefore plays a pivotal role in the organization with respect to future BPO strategy and delivery of services to its clients.
BS is planning explosive growth over the next few years and the organization is therefore taking the opportunity to invest in this role as part of that growth to ensure it has the capabilities in place now to support this planned growth. BS has recently moved to a vertical sector focus and this role represents one of the important areas of activity in this new organisation and is therefore a key hire within the BPO senior executive team.
The focus of your role
What you’ll do
What you’ll bring
Schedule Type:Full Time
Location:International - anywhere in Europe but able to travel to client locations on a regular basis and to travel internationally as required.
Who you’ll be working with
This role reports into the Head of Sales EU, Business Services.
Our client has six Strategic Business Units (SBU’s) each of which is governed by its specific economic rules, and managed with its own profit. One of these SBU’s is Business Services (formerly BPO). BS has developed significant capability in Finance and Accounting, Supply Chain Management (SCM), HRO and has over 18,000 employees of which 10,000 are based in India. India therefore plays a pivotal role in the organization with respect to future BPO strategy and delivery of services to its clients.
BS is planning explosive growth over the next few years and the organization is therefore taking the opportunity to invest in this role as part of that growth to ensure it has the capabilities in place now to support this planned growth. BS has recently moved to a vertical sector focus and this role represents one of the important areas of activity in this new organisation and is therefore a key hire within the BPO senior executive team.
The focus of your role
- Develops long-term intimacy with clients and has overall accountability for account and group target revenues, leveraging and performing cross-discipline and building of Business Services opportunities
What you’ll do
- Influences the client’s decision making based on deep understanding of client culture and requirements.
- Strikes the right balance between safely managing existing contracted revenues and profit, and growing new business on the account through the timely involvement of Opportunity Development sales colleagues.
- Maximise opportunities across all Business Services lines of business, taking accountability for qualification and closure of all new and extension / renewal business.
- Provide strategic direction and drive business with client to achieve, bookings, revenue growth and profitability.
- Works collaboratively with account teams from other SBUs to support the overall growth of the account.
- Is responsible for revenues, profitability, client relationship, client satisfaction and acts as an advisor for the client on business services related solutions.
- Appropriately manage relationship with the client covering all opportunity development aspects of services provided by Business Services.
- Accountability for conducting the negotiations for new, add-on and existing services to ensure commercial viability and realistic expectation setting with the client.
- Own and develop new relationships with the client on behalf of the company's Business Services, operating at both at board level and operational level.
- Develop and manage the overall account development plan forecast, and provide monthly status reports.
- Provide a point of connection for the client so you can escalate for the customer working with Service Delivery Managers from the Service Lines to ensure that client issues are understood communicated to the delivery team and the client issue is managed through the team.
- Ensure that the company's Business Services are positioned effectively and expanded within client at board and senior management level specifically so we are well represented for potential major new projects or bids.
- Be seen by the client as a trusted advisor.
- Develop positive relationships and regular contact with key client stakeholders at senior/board level.
- Work across disciplines to ensure a consistent approach to client relationship.
- Responsible for orchestrating and aligning face off
What you’ll bring
- European Financial Services domain experience (Banking / Capital Markets / Insurance) including an understanding of market trends, regulatory aspects etc.
- Sales and / or Account Management experience within BPO industry.
- Track record of developing and winning BPO business within a new or existing account.
