Engagement Director
Location: London,Woking and Aston (Birmingham)
Job type: Full time
The Engagement Director has accountability for the effective Transition and Transformation of all services from bid through to delivery (consulting, projects, programmes or ongoing). In addition, the Programme Director will play a key role in supporting the Delivery Director in achieving the account objectives and deliverables.
Key Objectives:
Key Responsibilities:
Person Specification:
If you have experience in this area and would like learn more about this role, please apply below:
Job type: Full time
The Engagement Director has accountability for the effective Transition and Transformation of all services from bid through to delivery (consulting, projects, programmes or ongoing). In addition, the Programme Director will play a key role in supporting the Delivery Director in achieving the account objectives and deliverables.
Key Objectives:
- Lead end-to-end Transition and Transformation of services, ensuring client expectations are met or exceeded.
- Own and manage the Transition/Transformation P&L elements in line with the account budget.
- Shape client expectations and manage client expectations to grow projects portfolio on the Account.
- Own senior stakeholder relationships within the company, regarding transition and transformation
Key Responsibilities:
- Expectation/Relationship Management :
- Maintaining effective and robust client relationships.
- Representing the needs of the client to the Delivery Director and Project/ Programme Managers.
- Engagement Compliance :
- Ensure projects undertaken are managed according to the businesses methodology (or client methodology if mandated).
- Deliver Transition/Transformation to client expectations, ‘owning and managing’ the resolution of issues and driving continuous improvement irrespective of Service Line or Discipline.
- Review the quality and effectiveness of Transition/Transformation milestones with the client and liaising with the respective Service Lines to effect any necessary improvements.
- Client Escalation Management :
- Major Incident (Red Alert) Management :
- Contract Compliance :
- Commercial Management :
- Ensure the company's commercial rules are adhered to (or exceptions appropriately approved).
- Manage negotiation or re-negotiation of contract/CCNs for Transition and Transformation as required.
- Referenceability :
- Maximising the Transition/Transformation referenceability of the client.
- P&L :
- Manage Transition and Transformation elements of the P&L on a monthly basis, with specific objectives related to revenue, contribution, and margin.
- Debt Management :
- New Line of Business Sales/Major Opportunity Demand Management :
- Support Delivery and Account Director to manage delivery of appropriate new line of business opportunities.
- Risk and Issue Management :
- Stakeholder Management :
- Establish and maintain relationships with Outsourcing Service Lines and other Disciplines.
- Participate in third party relationships, where these are critical to the success of the service or where there are third party issues.
- Sector Alignment:
- Maintain knowledge of technology our client offers in order to promote these to the client on a regular basis.
Person Specification:
- Demonstrable experience in complex and distributed delivery models with international capability.
- Must have run Transition/Transformations supporting contracts with a total value in the order of €50m - €100m per annum.
- Must have a broad knowledge of relevant sector, with ability to work across a range of projects e.g. Supply Chain, CRM, Strategy, IT solutions i.e. must understand and be able to work across several offerings (multi-functional).
- Must have led large transformational change programmes, ideally covering areas such as :
- Complex Data Centre Migrations.
- Work Place Services.
- Service Integration and Orchestration.
- Proven track record of working with multi vendors and suppliers.
- Must have a demonstrable track record of using off-shore resource models to deliver service.
- Must have managed teams of 100+ employees.
- Ability to engage at Board level.
- Strong analytical, organisational and project management skills, e.g. Prince2.
- Must have direct experience in leading quality management and process improvement activity.
- Highly credible with the ability to influence both internally with colleagues and externally with clients.
- Capable of operating in other roles outside the account that demonstrably impact business unit results
- Excellent leadership qualities; flexible and dynamic style.
- Strong negotiation skills, with the ability to balance account imperatives with internal priorities.
- Able to work effectively in a team orientated environment, with a track record of service orientation coupled with a strongly supportive mentality.
- Flexible and mobile in terms of working locations/arrangements.
- Ability to achieve SC Security Clearance.
If you have experience in this area and would like learn more about this role, please apply below: